Frequently Asked Questions

Plan management assists you as an NDIS participant by managing your funding and payment of supports. This involves submitting any claims, paying providers for services received and providing regular updates on your budget and funding balance.

You no longer have the burden of managing your funding. Instead, you have someone to help you make the most out of your plan, providing regular updates. You do not need to access the NDIS portal, lodge invoices, or manage administration.

You also have the flexibility of receiving supports from the providers that are not NDIS registered, if you prefer. 

To become plan managed, you need to have ‘Improved Life Choices’ included in your NDIS plan. You can request a review of your plan, or wait until your plan is ready for review. Then make sure you request ‘Improved Life Choices’ to be included in your plan. Please contact us if you need any help.

Receiving plan management services will cost you nothing. The NDIA will cover these costs. You just need to make sure that ‘Life Improved Choices’ has been added to your plan.

You can sign up with us by either filling out the registration form on our ‘Register’ page, or contacting us via:
       Phone:           0413 782 393
       Email:             connect@graceplanmanagement.com.au
       Postal Address:  PO Box 6133
                                      Croydon North
                                      VIC  3136
Once we have your details, we can send out a service agreement to be signed, and start managing your plan. 

Yes, you can change plan managers at any time. Firstly, you will need to inform the NDIA on 1800 800 110 of the change. Then, you need to contact your previous plan manager to request that they cancel their service booking. Once completed, we can register you, and start to manage your plan.

All invoices should be sent to us via
            Email:  accounts@graceplanmanagement.com.au , or        
            Mail:    PO Box 6133
                          Croydon North
                          VIC  3136
We will ensure that invoices are processed, submitted and paid as soon as possible.